ji88 Privacy Policy — How We Protect Your Personal Data

Ji88 ("we", "us", "our", "ji88") is committed to protecting the personal data of our Players and to processing that data transparently, lawfully, and in accordance with applicable data protection regulations. This Privacy Policy ("Policy") describes ji88's practices regarding the collection, use, storage, disclosure, and protection of personal data relating to individuals who access, register, and use the ji88 online casino and sports betting platform at ji88.lol ("Platform").

This Policy applies to all current and prospective ji88 Players located in Pakistan and in any other jurisdiction from which ji88 is permitted to accept registrations. It covers all personal data processing activities carried out by ji88 across the Platform, including account registration, identity verification (KYC), payment processing, game participation, customer support interactions, marketing communications, and technical platform analytics.

By registering a ji88 Account or by continuing to use the ji88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform and may request closure of your Account by contacting ji88 customer support.

For the purposes of this Privacy Policy, the Data Controller — the entity that determines the purposes and means of processing your personal data — is ji88, the operator of the ji88.lol platform, operating under an international gaming authority licence.

Ji88 has designated a Data Protection Point of Contact responsible for overseeing data protection compliance, handling data subject requests, and acting as the liaison for data protection regulatory inquiries. All privacy-related correspondence should be directed to:

Ji88 collects personal data across several categories, each serving a defined and necessary purpose. We operate on a data minimisation principle — we collect only what is genuinely required to provide you with a safe, compliant, and high-quality gaming experience as a Pakistani player.

Ji88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related data is voluntarily provided by a Player in the context of a responsible gaming request (such as a self-exclusion request citing a gambling disorder).

Ji88 processes your personal data for the following specific purposes. Each purpose is supported by a valid legal basis as described in Section 5 of this Policy:

• Account Registration & Management: Creating, maintaining, and managing your ji88 Account; verifying your identity and age (21+ requirement); resetting passwords and managing Account security including 2FA.
• KYC & AML Compliance: Verifying your identity using CNIC and biometric data to comply with our international gaming licence's Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Payment Processing: Processing JazzCash and EasyPaisa deposits and withdrawals; verifying payment method ownership; maintaining transaction records as required by financial regulations applicable to ji88's operating jurisdiction.
• Gaming Services: Providing access to casino games, live dealer tables, sports betting markets (including PSL and international cricket), and other ji88 Platform features; calculating and crediting winnings; settling bets.
• Responsible Gaming: Monitoring gaming behaviour to identify potential problem gambling patterns; applying deposit limits, loss limits, session alerts, and self-exclusion tools as requested by Players or as required by our licensing obligations.
• Customer Support: Responding to queries, complaints, and dispute resolution requests submitted via live chat or email; maintaining records of communications for quality assurance and regulatory purposes.
• Marketing & Promotions: Sending promotional offers, bonus notifications, and platform news to Players who have opted in to marketing communications. You may opt out at any time by contacting ji88 support or using the unsubscribe link in marketing emails.
• Platform Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in ji88's Terms & Conditions.
• Platform Improvement & Analytics: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, payment routing, and user experience — particularly optimised for Pakistani players on mid-range Android devices and 4G networks.

Ji88 processes your personal data only where a valid legal basis exists under applicable data protection law. The primary legal bases applicable to ji88's data processing activities are as follows:

• Contractual Necessity: Processing required to perform our contract with you — providing the gaming platform, processing deposits and withdrawals, operating your Account, and resolving disputes.
• Legal Obligation: Processing required to comply with applicable laws and our gaming licence — including KYC/AML obligations, age verification, tax record-keeping, and regulatory reporting to ji88's licensing authority.
• Legitimate Interests: Processing based on ji88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided that such interests do not override your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

Ji88 uses cookies and similar tracking technologies on the Platform for the purposes described below. Cookies are small data files stored on your device by your browser. Ji88 uses both session cookies (deleted when you close your browser) and persistent cookies (retained for a defined period).

• Strictly Necessary Cookies: Essential for the Platform to function — including maintaining your login session, remembering your language preference, and ensuring the security of your Account. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised information about how players use the ji88 Platform — which pages are most visited, how long sessions last, and where technical errors occur. This data helps ji88 optimise the Platform for Pakistani users.
• Functionality Cookies: Allow the Platform to remember your preferences, such as your preferred payment method or favourite game category, to deliver a more personalised experience on return visits.
• Security Cookies: Used to authenticate sessions, detect suspicious login activity, and protect against fraud and automated attacks on the Platform.

You can control non-essential cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain ji88 Platform features. Ji88 does not use third-party advertising networks that place behavioural advertising cookies on the Platform.

Ji88 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Ji88 shares personal data only in the following specific and controlled circumstances:

• Payment Processing Partners: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard payment processors receive the personal and financial data necessary to process your deposits and withdrawals. These partners are subject to their own privacy policies and financial data security standards.
• Game Providers: Third-party game providers (such as Evolution Gaming, Pragmatic Play, and Ezugi) receive a Player ID and session token to facilitate game provision. These providers do not receive your full identity or financial data.
• KYC / Identity Verification Partners: Ji88 uses certified identity verification service providers to process CNIC documents and biometric data during the KYC process. These providers are contractually bound to process data solely for KYC purposes and to maintain equivalent data security standards to ji88.
• Regulatory Authorities & Licensing Body: Ji88 is required to disclose certain Player data to its licensing authority and to cooperate with regulatory investigations. Ji88 will comply with all lawful requests from competent regulatory and law enforcement authorities.
• Fraud Prevention & AML Services: Ji88 may share limited personal data with fraud prevention and AML screening service providers to verify that Players are not subject to sanctions, political exposure checks, or known fraud indicators.
• Professional Advisors: Ji88's lawyers, auditors, and accountants may access personal data as necessary in connection with professional services provided to ji88, subject to professional confidentiality obligations.

Ji88 operates as an internationally licensed platform, and some of our service providers — including game providers and technical infrastructure providers — are based outside Pakistan. As a result, your personal data may be transferred to, and processed in, countries other than Pakistan.

Ji88 ensures that all international transfers of personal data are subject to appropriate safeguards, including Data Processing Agreements incorporating standard contractual clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection. Ji88 does not transfer personal data to jurisdictions without appropriate safeguards in place.

Ji88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our gaming licence, AML regulations, and applicable law. The following retention periods apply to the principal categories of personal data held by ji88:

Upon expiry of the applicable retention period, ji88 will securely delete or irreversibly anonymise your personal data. Where anonymisation is applied, the resulting anonymised dataset no longer constitutes personal data and may be retained indefinitely for aggregated analytics purposes.

Ji88 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, or accidental loss. These measures include but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the ji88 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by Pakistani banks including HBL and UBL for online banking.
• Data Encryption at Rest: Personal data and financial records stored in ji88's databases are encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Strict role-based access controls limit access to personal data to ji88 personnel with a documented business need. All data access is logged and audited regularly.
• Two-Factor Authentication: Available to all Players for Account access. Mandatory for ji88 staff accessing internal systems containing personal data.
• Penetration Testing: Ji88's Platform and infrastructure undergo regular independent security assessments and penetration testing to identify and remediate vulnerabilities.
• Staff Training: All ji88 employees who handle personal data receive mandatory data protection training at onboarding and annually thereafter.
• Incident Response: Ji88 maintains a documented data breach incident response procedure. In the event of a data breach that poses a risk to Players, ji88 will notify affected individuals and the relevant regulatory authority within the timeframes required by applicable law.

Subject to applicable law and certain conditions and exceptions, you have the following rights in relation to the personal data ji88 holds about you. To exercise any of these rights, contact ji88's Data Protection Point of Contact at [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of all personal data ji88 holds about you, together with information about how that data is used. Ji88 will provide this information free of charge within 30 days of a verified request.
• Right to Rectification: If any personal data ji88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For CNIC-related corrections, updated documentation will be required.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to ji88's legal obligations to retain certain data under AML and licensing regulations.
• Right to Restriction of Processing: You may request that ji88 temporarily restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that ji88 provide your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
• Right to Object: You have the right to object to processing based on ji88's legitimate interests, and to object at any time to processing for direct marketing purposes. Marketing objections are actioned immediately.

Ji88 is strictly an adult platform. Persons under the age of 21 are not permitted to register, access, or use the ji88 Platform in any capacity. Ji88 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21.

In the event that ji88 becomes aware that personal data of a person under the age of 21 has been submitted to the Platform — whether during registration, KYC, or at any other point — ji88 will immediately and permanently close the associated Account, void all balances, and securely delete the personal data of the minor in accordance with applicable data protection law. This applies regardless of whether the minor misrepresented their age during registration.

If you are a parent or guardian and believe that your child (under 21) has registered on the ji88 Platform, please contact ji88 immediately at [email protected] with the subject line "Minor Account Concern" and we will take immediate action to investigate and close the Account.

The ji88 Platform may contain references to or integrations with third-party services — including game providers, payment processors, and responsible gaming support organisations. Ji88 is not responsible for the privacy practices or content of any third-party services.

When you interact with a third-party game (such as a live dealer table operated by Evolution Gaming), your gaming session data may be processed by that provider under their own privacy policy, in addition to being processed by ji88. We encourage you to review the privacy policies of any third-party services you interact with through the ji88 Platform.

Ji88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or Platform features. Material changes to this Policy will be communicated to registered Players via email and/or through a prominent notice on the ji88 Platform, with reasonable advance notice before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage all ji88 Players to periodically review this page to stay informed about how ji88 protects their personal data. Your continued use of the ji88 Platform following the effective date of any updated Policy constitutes your acknowledgement of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or ji88's data processing practices, please contact ji88's Data Protection Point of Contact:

If you are not satisfied with ji88's response to a privacy concern, you have the right to lodge a complaint with the data protection supervisory authority relevant to ji88's operating jurisdiction. Details of the applicable supervisory authority are available upon request from ji88's Data Protection Point of Contact.

Ji88 is committed to working constructively with Players to resolve any privacy concerns directly before escalation to a supervisory authority. We treat all privacy complaints seriously and aim to reach a satisfactory resolution for the Player within our internal process wherever possible.